Job Description

Job Description

Job Description

At Hamlin Bank we are a family of professionals who are committed to servicing the needs of customers in the surrounding communities-both current and those we have not yet had the pleasure to meet. If you are searching for a position that focuses on using customer service and communication skills as the face of community banking-we are accepting applications for a part time to full time Teller/Bank Representative. 

Summary: our representatives are the face of the business and promote the bank's mission by completing bank transactions, opening new accounts and building strong and lasting customer relationships. 

Essential Duties include the following and other duties may be assigned:
Transactional & Financial Functions:

• Process customer transactions, including deposits, withdrawals, check cashing, and loan payments, with a high degree of accuracy.
• Verify customer identities and check negotiability, placing holds on funds as required by bank policy and regulation.
• Issue financial instruments such as Treasurer’s checks and money orders.
• Meticulously balance a cash drawer at the beginning and end of each shift, ensuring all funds are accounted for.

·Customer Engagement:

• Provide a welcoming and professional environment, greeting every customer and serving as the face of the bank.
• Actively listen to customer needs to provide information, resolve issues, and answer questions about products, services, and policies.
• Identify opportunities to deepen customer relationships by recommending relevant bank products based upon our full scope of banding services. 
• Make internal referrals to appropriate bank members based upon customer needs. 
• Identifying the right banking products and educating customers on the use of digital banking tools, including online banking and our mobile application, to enhance their convenience.
• Perform account research and problem solving as needed. 
• Cross-training in other areas such as ATM, Vault, Savings Bonds, Safe Deposit and other services. 

Operational & Compliance Functions:

• Adhere strictly to all bank security protocols, operational procedures, and confidentiality guidelines.
• Act as the first line of defense against fraud by diligently monitoring for suspicious activity and taking appropriate action to mitigate risk.
• Maintain accurate, detailed records of all transactions and customer interactions.
• Maintaining and balancing cash drawers.

Required Skills & Qualifications

• High school diploma or equivalent.
• Minimum of 1 year experience in a cash-handling role, preferably in a customer-facing environment such as retail or banking.
• Strong basic math skills and steadfast attention to detail.
• Excellent interpersonal and communication skills, with a genuine passion for customer service.
• Proven ability to work with accuracy and efficiency in a fast-paced environment.
• Basic computer proficiency and the ability to learn new software systems.
• Unquestionable integrity and the ability to handle sensitive confidential information. 

·

Hamlin Bank offers a wide array of employee benefits including medical, dental, vision, life insurance, 401k and pension and much more-and we are looking to add to our team!

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Job Tags

Full time, Part time, Shift work

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