Job Description

Training & Enablement Specialist (Client-Dedicated)

Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $72,000 - $79,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Location: Remote / Hybrid

Summary

The Training & Enablement Specialist serves as the primary strategic partner for client-dedicated training and operational enablement. Working alongside the core Operations Training team, this role owns the customization, deployment, and governance of custom SOPs and training infrastructure. By bridging client-specific requirements with modern learning tools, this role ensures field teams across the client's portfolio have the exact tools, skills, and resources needed to perform their day-to-day work confidently and effectively.

Responsibilities

Customization & Instructional Design

• Own the "Source of Truth" for all client-dedicated training collateral, SOPs, and client-specific playbooks, ensuring materials remain accurate and current.
• Leverage enablement technology (including Google Sites, Cornerstone LXP, and Spekit) to organize, segment, and deliver customized training content by client and onsite role.
• Partner with the VP, Student Housing Operations and operations leaders to identify skill gaps and build tailored learning paths for onboarding, upskilling, and career growth.
• Use AI tools and modern technology (including Gemini and Google Workspace AI features) to accelerate content creation, build practical learning resources, and elevate training delivery.
• Maintain content governance, ensuring all resources are clearly organized and accessible across the portfolio.

Deployment & Portfolio Transitions

• Lead training deployment for new client integrations, property acquisitions, and community dispositions, managing set-ups and de-activations.
• Collaborate with shared service stakeholders to support smooth software, policy, and technology rollouts across the portfolio of properties.
• Support field onboarding, guiding new team members through structured training paths from day one.
• Manage training participation and progress, ensuring team members complete mandatory client certifications and required modules.

Performance Metrics & Enablement Strategy

• Build and track learning metrics that connect training completion to real business outcomes, operational performance, and client satisfaction.
• Identify operational friction points across the portfolio and design targeted, practical training solutions to improve performance.
• Champion company culture and core values in every client and team interaction.

Qualifications

• 3+ years of experience leading a team in property management operations
• 1-2+ years of experience in instructional design, training, or tech enablement
• Experience with enablement software and PMS tools (such as Spekit, Cornerstone LXP, Google Sites, Entrata, RealPage, or Yardi) is required.
• Demonstrated experience supporting property transitions, client launches, or multi-site training rollouts.
• Strong communication and presentation skills, with the ability to lead virtual workshops and explain complex workflows clearly to diverse audiences.
• Tech-savvy strategic mindset, with hands-on experience using AI tools (such as Gemini and Google Workspace AI) to streamline work.
• Strong project management skills, with the ability to balance client priorities and meet deadlines in a fast-paced environment.
• Ability to travel up to 30% of the time to support client rollouts, property transitions, and live workshops.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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